Introduction - Cabin Rentals
Majestic Mountain Vacations (MMV) wants your Pigeon Forge cabin experience in the Smoky Mountains to be simple and pleasant as possible - beginning with your reservation. We've developed the following policy statement to aid in planning your stay with us. Please read the policy page in its entirety in order to avoid any potential confusion. MMV and the cabin owners have made every effort to make all the web site and advertising information accurate and up to date. Therefore, we cannot accept responsibility for errors in printing or changes made by owners in the cabins themselves. Pricing and amenities are subject to change without notice. It is very important that you closely review cabin descriptions and other details prior to booking your reservation. If you see something missing in the description that you require, contact our sales office and we will attempt to assist you. We regularly visit the cabin rental properties to ensure that we are up to date on what is available in each cabin rental. top

Directions to our Pigeon Forge TN cabin rental office
From the main parkway in Pigeon Forge, Tennessee, turn west at traffic light #3 (Wears Valley Road - HWY 321 South). Travel 3.2 miles; the MMV office will be on your left. top

Check-In (3:00pm) and Check-Out
Check-in is at 3pm. In addition to cleaning your rental cabin, we also try to perform a detailed quality control inspection before check in. Any remaining balance for your cabin reservation is due and payable at check-in. If you need to check-in after 8pm, please notify our rental office and we will prepare a late-arrival package for you. This package will include directions and a key code to your rental cabin and will be available at our office door. Late check-ins must come to the office by 11am the following morning to pay their remaining balance. Maps and key codes will not be given out before check-in date in the interest of guest security. Checkout is at 10am. Personal checks will not be accepted at check-in. Late checkout fees are applied as follows: 1 hour late is $25.00; 2 hours late is $50.00; 3 hours late is $75.00. For checkouts beyond 3 hours after the regular 10:00am checkout, you will be charged for a day’s rental if the unit is available. Any accident or damage to personal property while at a cabin must be reported within 24 hours of occurrence. top

Cancellation and Changes to Your Smoky Mountain Vacation
We will issue a refund of your deposit, minus a non-refundable reservation fee, for reservations cancelled 30 days prior to your arrival date (60 days for 4 bedroom or larger cabins). Deposits and fees for reservations cancelled less than 30 days prior to your arrival date (60 days for 4 bedroom or larger cabins) are non-refundable. Any changes to a reservation after a cabin has been reserved will result in a $35.00 change-reservation fee. Refunds are not provided for nights removed less than 30 days prior to guest arrival (60 days for 4 bedroom or larger cabins). Only the guest named on the cabin rental agreement may cancel or make changes to a reservation. top

Damages to Rental Cabin and Excessive Cleaning
Upon arrival a security deposit hold of $150 (1-5 bedroom) or $500.00 (6-12 bedroom) will be placed on the credit card of the guest named on the vacation rental agreement. This hold is not a charge and will not show on your credit card statement. In the event of damage, theft, or the need for excessive cleaning to cabin rental, this security deposit will be used. Charges could exceed the security deposit. Please note that hot tub covers are fragile and have a replacement cost of $350. Our rental cabins do not allow smoking or pets unless specifically noted. top

Pets and Smoking
Smoking and pets are not allowed our rental cabins unless specifically noted. Guests bringing any unauthorized pets to vacation rental are subject to a $300.00 cleaning fee. top

Hot Tubs
According to Tennessee state law, hot tubs are drained, cleaned, refilled, and chemically sanitized prior to each Smoky Mountain guest arrival. Because the hot tubs are completely drained and refilled prior to each guest stay, the water may not be warm until the evening of your arrival. There are health risks associated with the use of hot tubs--use with discretion and at your sole responsibility. DO NOT STAND ON THE HOT TUB COVERS, as they will break. Please, we want you to enjoy your Smoky Mountain vacation so, when not using the hot tub, leave the cover on so the hot tub will stay warm and debris will stay out. Please shower before using the cabin rental hot tub because some lotions or makeup mixed with the hot tub chemicals can cause a rash. top

Vacation Rental Maintenance
MMV performs regular maintenance on all rental cabins and makes every effort to keep all amenities in good working order. If something is not working properly, we will do our best to get it up and running for your stay. If you call our customer care number after hours to report something and it is a true emergency then you will be contacted as soon as possible. If it is not a true emergency and it can wait, please contact us the next day during business hours. Our business hours are 9:00 AM - 8:00 PM. Please report all cabin maintenance issues immediately. top

Housekeeping
Housekeepers clean each of our Tennessee cabins thoroughly prior to guest arrival. We do not offer daily maid service. A starter set of linens, towels, soap, toilet paper, and paper towels is provided for each guest. Upon arrival, please report any damage or housekeeping issues. top

Refund Policy
We will do everything we can to make sure your Smoky Mountain cabin is ready for you. Any damages or problems not reported by the tenant upon arrival will be charged to the renter. As in any home, malfunctions occasionally do occur No refunds will be issued for early departure due to malfunctions in equipment (i.e. hot tubs, saunas, Jacuzzi, televisions, stereos, DVD or VCR) or weather conditions. top

Lost or Stolen Items
MMV is not responsible for lost or stolen items. Guest items that are found in our Pigeon Forge cabin rentals will be returned to the maintenance office. Items can be returned at the guest’s expense. top

Weather in the Smoky Mountains
During winter months, four-wheel drive or chain-equipped vehicles are highly recommended. We do not offer discounts or refunds if you are unable to arrive to your cabin rental because of weather conditions. Click here for more information on Pigeon Forge TN's average weather records. top

Pests and Environment
To ensure the best guest experience, we perform regular pest control maintenance on all of our rental cabins. Because our cabins are located in wooded and mountain areas we cannot guarantee that they will be pest free. An example is the ladybug. The Great Smoky Mountains National Park introduced the ladybug several years ago to counter non-native insects that were greatly harming some trees in the Park. Ladybugs are sometimes so prevalent that they will return to your cabin after we have cleaned. If this occurs, please contact customer care and we will do our best to help you. We do not offer refunds for pests. top

Features & Furnishings
The cabin vacation rental properties managed by Majestic Mountain Vacations, Inc. are owned privately and are thus decorated according to the preferences of the respective owners; therefore accommodations and amenities can vary to considerable degree. Please inform our sales staff as to your specific needs and carefully read property descriptions to verify that a rental cabin meets your needs. Please review the following list of items standard to all of our Smoky Mountain rental homes: Heat and A/C, stove, refrigerator, toaster, microwave, basic pots and pans, coffee maker, dishes, utensils flatware, telephone(s), color TV(s), and VCR(s), fire extinguishers and smoke detectors, bed linens and pillows, towels, washcloths and bath mats. We also provide a starter setup of soap, dish soap, and paper items appropriate to the cabin capacity. Items typically not supplied: charcoal and kindling/fire starter, additional blankets/quilts, laundry soap, and kitchen filters and wrapping materials. Not all rental cabins are decorated for the holidays. We permit only artificial decorations (including artificial trees) because of potential fire hazards. We request you dispose of these decorations upon departure. Utilities such as water, satellite and phone are managed by the unit’s owner. However, if problems occur with utilities, please contact customer care and we will do our best to help you. We do not offer refunds for problems with utilities. top

Television, Stereo & CD Players in Cabin Rentals
Again, since our Tennessee rental cabins are privately owned properties, the television and cable options vary from cabin to cabin. Please note that premium channels are not typically available. MMV assumes no responsibility for the level of TV reception and/or other operational aspects of the programming. It should be noted that the majority of our televisions use satellite signals. Feel free to call customer care for assistance--we will do our best to help you. We would request that you not change wiring in relation to the entertainment systems found within the cabins. top